Customers may request to cancel their order before it has been processed or shipped. Cancellation requests should be made as soon as possible to ensure that the order can be stopped before dispatch.
Once an order has been shipped, it cannot be cancelled. In such cases, customers may refer to our refund or return policy for further assistance.
If a cancellation request is approved before shipment, any eligible payment received will be refunded through the original payment method. Refund processing times may vary depending on the payment provider and banking procedures.
Orders for customized, special-order, or personalized products may not be eligible for cancellation once production or preparation has begun.
We reserve the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, incomplete customer information, or other unforeseen circumstances. If an order is cancelled by us, any eligible payment received will be refunded in full.
For order cancellation requests or assistance, customers are encouraged to contact our support team with their order details as soon as possible. We will make every effort to provide a smooth and fair resolution.